1. Data controller

The controller of personal data collected on this site is:
SEO LOCAL — Sole trader
SIRET: 89328118800019
Email: contact@france-hybride.fr
Phone: +33 6 51 11 33 87

2. Data collected

When using the site and the matching form, the following personal data may be collected:

• First and last name
• Email address
• Phone number
• Department and location
• Vehicle information (make, type of service)
• Free-form message (problem description)
• Browsing data (cookies, IP address, pages visited)

3. Processing purposes

Collected data is used for the following purposes:

• Matching with partner garages skilled in your department
• Processing and tracking of your service request
• Transmission of your request to the relevant partner garage(s)
• Improvement of service and user experience
• Audience measurement and usage statistics (analytics cookies)
• Compliance with legal obligations

4. Legal basis for processing

Personal data processing on this site is based on the following legal grounds:

• Contract performance — for matching and processing service requests
• Legitimate interest — for service improvement and site security
• Consent — for non-essential cookies and any marketing communications
• Legal obligation — to comply with applicable regulations

5. Data recipients

Your personal data may be transmitted to the following recipients:

• Partner garages — only those relevant to your service request, in your department
• Technical providers — host (Cloudflare Inc., USA, with transfers governed by European Commission Standard Contractual Clauses), analytics tools, strictly within the scope of their assignments

Data is never sold to third parties for commercial purposes without your explicit consent.

6. Retention period

Your personal data is retained for the following durations:

• Matching data: 3 years from the last interaction
• Browsing data and analytics cookies: 13 months maximum
• Accounting and legal data: 10 years in accordance with legal obligations

After these periods, your data is deleted or anonymised.

7. Your rights

In accordance with the General Data Protection Regulation (GDPR — EU Regulation 2016/679) and the French Data Protection Act, you have the following rights:

• Right of access — obtain a copy of the data concerning you
• Right to rectification — correct inaccurate or incomplete data
• Right to erasure — request the deletion of your data ("right to be forgotten")
• Right to restriction — restrict the processing of your data in certain cases
• Right to object — object to certain types of processing, particularly for marketing purposes
• Right to portability — receive your data in a structured, readable format
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing

To exercise any of these rights, contact us:

You also have the right to lodge a complaint with the CNIL (French Data Protection Authority): www.cnil.fr

8. Transfers outside the EU

Collected data is hosted within the European Union. In the event of transfer to a third country, this will be governed by appropriate safeguards in accordance with the GDPR (Standard Contractual Clauses, adequacy decision, etc.).

9. Cookies

The site uses cookies. A cookie is a small file placed on your device when visiting the site.

Essential cookies — necessary for the site to function, they cannot be disabled.

Analytics cookies — allow audience measurement and site improvement. They are only placed with your consent.

You can change your cookie preferences at any time via the consent banner or your browser settings. Refusing analytics cookies does not affect site access.

10. Data security

We implement appropriate technical and organisational measures to protect your personal data from destruction, loss, alteration or unauthorised disclosure, including:

• Secure HTTPS connection
• Restricted data access to authorised personnel only
• Confidentiality commitments from technical partners

11. Privacy policy changes

This privacy policy may be updated at any time to reflect legal, regulatory or operational changes. We invite you to consult it regularly. The last update date is shown at the top of this page.